A mid-sized European manufacturer operating multiple production sites needed a secure, compliant solution for enabling remote access to its OT systems. Their previous setup—based on open VPN connections—offered no session visibility or control, creating significant cybersecurity and operational risks.
With increasing pressure from NIS2 and customer audits, the organization turned to Soterics for a secure, scalable, and audit-ready approach.
Soterics deployed the WALLIX Bastion, enabling centralized Secure Remote Access (SRA) and Privileged Access Management (PAM) without disrupting production.
Key actions included:
Replacing unmanaged VPNs with a controlled remote access platform across all sites
Integrating WALLIX with Active Directory for role-based access control
Enabling session recording, logging, and approval workflows for third-party vendors
Establishing secure pathways to PLCs and HMIs without exposing the OT network
Aligning procedures and training with IEC 62443 and NIS2 requirements
Results:
Remote troubleshooting and updates now fully traceable across four production facilities
All third-party sessions logged and recorded to meet audit demands
Remote access setup and approval time reduced by 65%
Direct access to OT assets eliminated, strengthening the organization’s cyber resilience
“Thanks to Soterics and WALLIX, we have full control over who accesses what, when, and why — without disrupting production.”
— IT/OT Manager, European Manufacturer
This engagement demonstrates how Soterics and WALLIX deliver secure, compliant remote access—built specifically for the realities of live manufacturing environments.